June 28, 2007

Map Bounds Bug: I Can Fix it for You

Recently we discovered a new bug. Several people reported it on our forum. If a Place is added to a map outside the area you want the map to include and then you delete that place, the site fails to recompute the map bounds. That means that the map stays zoomed out too far, spoiling the display of your markers.

We are working on a fix, but if you have a map which is looking a little wonky because of this bug, I can fix it for you right away.

You can leave a note on the forum if you want me to fix your map, or email me tracy-at-platial(dot)com. Be sure to tell me the url of your map.

May 02, 2007

Some Minor Troubles

Update
Everything now seems to be under control. We have captured and rehabilitated the rogue query which was killing the database.

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Platial is having some problems this morning, but we're working frantically to get everything sorted out and to get the site back up and running for you. We are very sorry for any inconvenience this is causing.

April 16, 2007

Tourmapper is on the Fritz

The Tourmapper, which makes maps from the upcoming shows lists on MySpace Music pages, is not working right now. MySpace has made a few changes to the way they handle the tours, inadvertently breaking our little widget. We're working on making the changes we need to make in order to get the Tourmapper working again.

March 15, 2007

Technical Difficulties

Update at 9:09 AM PST: We've got everything stabilized now. Thanks for your patience.

Posted at 8:22 AM PST
We're having some little database hiccups. We're taking care of it right now. We apologize for the hassle.

February 24, 2007

All fixed

T'was just a minor thing, all fixed.

February 22, 2007

Can't Log In... Oh No!

I am very sorry, Platial users. We were having a little glitch with our log in just now. If you got logged out in the middle of doing something you have our sincere apologies.

October 31, 2006

MapKit and Blogs

Seems we were a bit premature in promoting MapKit to bloggers.  Seems the converting of line breaks, the stripping of .js and the wysiwyg vs plain text editors are conspiring against many bloggers. 

Updated code and clarified documentation coming very shortly.

UPDATE:

In our excitement to get this into the hands of eager users, we neglected one big chunk of QA: Adding a MapKit in a blog post may break the XML of an associated RSS feed.  Use with caution.  This particular issue may be fixed by wrapping the code in a "cdata" tag

but we haven't finished testing this yet.

Here is a summary of what we have learned so far.  Please get back to us with any more information you may come across.

Does It Work on...MySpace, TypePad, Blogger, WordPress, my website?

The various blog products and services process the entry content in several ways.  Some strip out javascript, some convert the ampersand and other characters in a way that breaks the functionality, even when posted as 'plain text' or 'html'.  The javascript has also been known to actually break the RSS of an entire site.  Basically, be careful using this inside a blog.  We recommend using it outside the post heirarchy, either in the template somewhere (we've seen it used in the header of a blog) or in a seperate page (like the 'about' page offered on many blogs).  If the code is being appended with 'br' tags, you may have to convert the entire code snippet into a single line of plain text.

Details on known blog products and services

Picture_558

  • MySpace
    • Not supported
  • TypePad
  • Blogger
    • You cannot add it as a Post to your Blogger blog, but you can insert it into the template (like in the page header).
  • WordPress
    • We are currently working with WordPress.com on a custom integration.
    • This Widget Plugin may be able to help those with self hosted WordPress blogs.
  • My own html site
    • The only known issue on html sites is that the page must actually contain a <p><span style="font-family: Verdana,Arial,sans-serif;">&quot;body&quot;</span></p> tag.

If your service does not work with MapKit, send the site a feedback email asking for it. They may not know that their users want map widgets.



Ok, again, thanks for bearing with us on this hectic day of quick fixes!!

More info, more docs, more fixes still rolling out.

July 13, 2006

Uh Oh IE!

Our fabulous new update caused a glitch yesterday morning in the display of maps in Internet Explorer. We have it fixed now but we wanted to apologize to anyone who was inconvenienced by a mapless Platial early yesterday.

We would have posted about this right away, but Typepad was undergoing some maintenance.


June 28, 2006

UPDATE: Domain Name Restored!

We have paid up and all is well with the platial.com domain once again. This may not be immediately apparent, as DNS has its own voodoo to do before the world notices, but things should get back to normal in the next hour or so.

Sorry for the interruption.

Platial is having a ... mental examination

We've had some crossed wires over here in Platial land over the last few days and our domain name expired. Goes to show you we've been working very hard on the site itself, while simultaneously losing important emails about our domain name.

Rest assured. Your beloved Platial has not fallen off the deep end and will be back as soon as we get things sorted out with our domain name provider.

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